Chime in: Is Consumer Reports’ Surface controversy a big deal for Microsoft?

This week, consumer reviews site Consumer Reports issued a scathing report on Microsoft’s Surface lineup of PCs, calling into question the entire brand’s reliability and removing its “recommended” designation for all Surfaces.

Shortly after the report was released, Microsoft promptly disputed those claims, and its Surface chief issued an official blog post to express his disagreement with the report’s findings.

Consumer Reports’ conclusion is big news, because many still rely on the site when making purchase decisions. Consumer Reports’ proclamation could certainly influence those who come across the warning when searching for information on Surfaces.

There’s a thread in our forums dedicated to the subject and whether or not it will have a lasting effect on the Surface brand.

Al Sacco

08-11-2017 07:18 AM

So, if you’re paying attention, you’ve likely heard that consumer reviews site Consumer Reports dealt Microsoft and its Surface brand a significant blow yesterday, when it removed its “recommended” designation from ALL Surface PCs and questioned the lineup’s overall reliability.
I wrote a news story for Windows Central on the subject yesterday, and since then Microsoft’s Surface chief…


Personally, I think it definitely will have a negative impact on Surface. It certainly won’t help Surface sales. And it’s hard to forget such a damning conclusion from a mostly-reputable site like Consumer Reports, even if proves over time to be misinformed.

What do you think? Have Consumer Reports’ findings changed the way you think of Surface? Would the warning stop you from buying one? And is the whole thing a big deal for Microsoft? Hit the forum link below and chime in.

From the forums: Consumer Reports’ Surface reliability controversy

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