This article is for those who have gotten one of the following errors: ‘Unfortunately, the process com.google.process.gapps has stopped’ and ‘com.google.process.gapps has stopped unexpectedly’. These relate to the same problem and it’s actually easy to resolve, so don’t panic. Below we show you how to fix it.
Whether you use the latest Samsung or an old HTC, the problem can happen to anyone and the solutions are the same. So, take a deep breath and follow our instructions below carefully to get things working again.
1. Clear cache for the app in question
If you notice that the error message pops up repeatedly when you try to launch a particular app, then chances are that this app is the cause of the problem.
Go to Settings > Apps and find the app in question. Tap the app and on the following page hit Clear cache. This might do the trick.
If that still doesn’t help, you can clear the data for the app, too. This means that you will lose any game progress or chat conversations, etc., so you might want to back up your app data first. You will find the Clear data button above Clear cache (see the picture below, right).
If neither solution proves fruitful, the next step is to try uninstalling the app (which can be done from the same page as clearing the cache and data) and reinstalling it later.
2. Clear Google Play Services data
If clearing the cache and data for a particular app, or even uninstalling it, doesn’t work, there is another quick solution you can try. This involves removing all of your Google Play Services data, which sounds scarier than it actually is.
This method will delete your Google Play Services preferences and settings but they are easy to assign again afterwards; you probably won’t even notice it has happened. Go to Settings > Apps > Google Play Services. On the App info page, tap Clear cache.
3. Reset app preferences
Another option would be to go to the Settings > Apps > All and reset the app preferences (the option for this is found via the three-dots / hamburger icon).
This will bring all of your apps’ settings back to square one, but it won’t delete any app data. In other words, you won’t lose any progress you’ve saved.
4. Disable automatic application updates
This error often happens after an app has been updated, so if you turn off automatic updates from the Play Store, the surprise problem won’t happen as often. You should still remember to manually update your apps anyway, when it’s more convenient for you to handle the potential errors that may follow.
To disable automatic updates, go to your Google Play Store app settings and deactivate automatic updates.
How often do you see this error message? Did these tips help you fix the problem? Let us know in the comments.
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