To be exact, the Error Message says, ” *App Name* Can’t be Downloaded. Try again, and if the problem continues, get help troubleshooting.(Error while retrieving information from server. [DF-DLA-15])”
We will try and help you with Methods that will help you solve the Error DF-DLA-15 and will thereafter allow you to Download or update your favorite apps. Let’s get Started.
Fixing Error DF-DLA-15 while Downloading apps
So We will be sharing 3 Methods here which you can perform to Solve the Error and start using your phone just like before.
Method 1: Clearing the Cache.
This is a cliché, But hey it works half of the times. In this method all you need to do is Clear the Cache and Data of few Google Apps.
- Go to Settings.
- Tap on Apps.
- Select Google Play Store
- Tap on Clear Cache and Clear Data.
Do the same for Google Play Services too. Once done, Try and download the app that was showing you error retrieving information from the server with code DF-DLA-15.
Method 2: Clearing Dalvik Cache
On Research, we learned that Clearing the Dalvik Cache have helped few users to overcome DF-DLA-15 Error. What is Dalvik? You may ask. Well, Dalvik is a JAVA Based Virtual machine which is the base of all the Programs.
- Using Ex File Explorer, Open Root Directory.
- Now Navigate to /data/Dalvik cache.
- Select & Delete all the files from Dalvik cache folder.
- Reboot your Android Phone.
That is it, now try and download the app again. If Dalvik cache was responsible for the error DF-DLA-15 then, the error must now be gone.
Method 3: Uninstall Updates.
NO, I am not talking about your phone updates. Here i am talking about Google Play store updates. Recently updated Play store might have compatibility issues with apps and hence popping Error messages to you.
Simply Goto Settings > Apps > Google Play Store > Uninstall Updates. Once done, Reboot your Phone and remember don’t update play store just yet. First try do download the same app that was throwing Error DF-DLA-15 on your Screen.
In most cases, This method works wonder. It may not work every time but its worth a try. You can always Update play store again after the issue is solved.
Update 1: On reading Few Comments, We learned that Adding Credit Card details to Play store have resolved the problem. Try It yourself and let us know in comments if the same works for you too.
Update 2: Our Readers have Reported that, Un-Mounting SD card have worked for them. So Un-mount SD Card(Steps Below) or Completely Remove your SD card and try again.
Few more Things you can try…
If none of the above methods work for you, then you might want to try a couple of more things mentioned below.
1) Unmount SD Card: Settings > Storage > Unmount SD Card. To Restore SD Card: Settings > Storage > Re-mount SD Card.
2) Reinstall Play Store: This is Not always recommended that is why i have listed it in the End.
Feedback: Comment below & Let us Know Which method works for you to solve Error while retrieving information from server. [DF-DLA-15]. If you have anything else to add value to this article, then let us know in the comments below.
Thank you have visited this post, I wish this post which discuss about Play Store Error DF-DLA-15 While Downloading Apps can be useful for you.