Samsung Chief Apologises For Galaxy Note 7 Crisis



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Samsung's mobile boss apologises for the Note 7 fiasco, vows to restore consumer confidence


Paul Briden

12:43, 14 Oct 2016

Despite the handset being discontinued, the fallout of the Samsung Galaxy Note 7 exploding battery saga continues. Following the second global recall after axing the product, Samsung’s mobile chief Koh Dong-jin held a press conference with local Korean media apologising to consumers and promising to unearth the cause of the Galaxy Note 7’s issues so that the firm doesn’t repeat the same mistake in future devices.

The Korea Herald reports that Koh also said he would do everything possible to “restore trust of consumers so that they can use Samsung products without any safety concerns.”

However, there are rumours afoot that the Note 7 debacle may end up costing Koh his job.

Interestingly though, despite the issuing of a second recall, it would appear many Galaxy Note 7 owners are in open rebellion; user statistics for activated Galaxy Note 7 phones have continued to rise. After the Note 7 was discontinued, Samsung issued instructions that users should power off their devices and has even provided shipping means for returning the phones to avoid buyer’s incurring costs. Tracking the Note 7 user data shows the number of people running their “risky” handsets has increased by 10% since the model was discontinued. Samsung has sold 2.5 million Galaxy Note 7 units but has so far confirmed 1.9 million units have been returned.

Mobile Phones
Samsung
Samsung Galaxy Note 7

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